Returns and Refund Policy

At Marton, we are committed to providing you with products of great quality. We believe in what we offer and that’s why we are offering a 30-day, no-questions-asked guarantee. Returns, refunds and exchanges policies and common questions:

WHERE CAN WE REACH YOU? Our CS team is always available and will respond within 24 hours. Reach them at:

Email: support@themarton.com

To expedite the process, please make sure to clearly state your order number, your issue/concern, your email (and first and last name) when you made the purchase. We will get back to you within 24 hours.

Please also be aware that some companies pose as Marton. If you have ordered some items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be Marton.

WHAT ITEMS ARE NON-REFUNDABLE?

Our 100% 30-day money-back guarantee policy provides you with a risk-free experience when using our products. If, after using our products, you find them unsatisfactory, we will promptly refund the full amount you paid.

I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?

If the purchased product is damaged, reach out to us via email within 7 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will immediately issue a replacement. To expedite the process, please make sure to follow this format when emailing our Customer Support team:

Subject line: Damaged or Defective product

Order No.:

Full name:

Description and photo or preferably a video of the defective product

Contact email address:

MY PRODUCT WAS LOST IN TRANSIT, OR WAS STOLEN.

We cover theft and products lost during transit, meaning we will immediately issue a replacement if you report a stolen or lost product. To expedite the process, please make sure to use this format when emailing our customer support team:

Subject line: Stolen, lost in transit order

Order No.:

Full name:

Contact email address:

Our CS team will immediately initiate a replacement for you.

WHAT ARE MY REFUND OPTIONS?

The following refund options are supported:

Refund to the original payment method

Refund to the store credit (if applicable)

LATE OR MISSING REFUNDS

If you have not yet received a refund, please follow these steps to resolve the issue:

1. Double-check your bank account to ensure that the refund has not been credited yet.

2. Contact your credit card company, as it may take some time for the refund to be officially posted.

3. Reach out to your bank, as there is usually a processing period before the refund is posted.

If you have completed these steps and still haven't received your refund, please feel free to contact us at support@themarton.com.

WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME.

Thank you for choosing Marton. We appreciate your business and look forward to helping improve the quality of your life.

Have questions?

Don’t hesitate to email us at support@themarton.com. We are here to help :-).